This Shipping and Refund Policy explains how SOHI Container Ventures (ABN 85 689 860 688) delivers shipping containers and how we handle cancellations, damaged goods and refunds. This policy forms part of our Terms and Conditions.
Last Updated: 12 September 2026
We deliver shipping containers across Australia using our own trucks and trusted transport partners. Because every delivery depends on container size, delivery address and site access, delivery is quoted individually for each order rather than calculated automatically at checkout.
Typical delivery takes place within 3 to 14 business days of your order and payment being confirmed, depending on your location and container availability. We will contact you to arrange and confirm a delivery date and time window before dispatch. Timeframes are estimates only and are not guaranteed, as they can be affected by weather, road conditions and transport availability.
You are responsible for ensuring the delivery site is accessible to a heavy articulated truck fitted with a hiab/crane or tilt-tray, with adequate space, a firm level surface and clearance from overhead power lines and trees. If our driver determines on arrival that the site is not safely accessible, a re-delivery fee may apply.
Delivery costs are provided as part of your written quote and confirmed before you make payment. Delivery charges are non-refundable once a delivery has been successfully completed to the agreed site.
Please inspect your container at the time of delivery wherever possible. Risk in the container passes to you once it has been safely delivered to the agreed site. Any concerns about the condition of the container should be noted with the driver and reported to us within 48 hours of delivery, together with photos, to admin@sohicontainerventures.com.
You may cancel your order at any time before delivery is dispatched by contacting us at admin@sohicontainerventures.com. Once a container has been allocated, prepared or dispatched for your order, a cancellation fee may apply to cover costs already incurred, including transport booking fees.
As each container is sourced, inspected and delivered specifically for your order, we are unable to offer change-of-mind refunds or returns once a container has been delivered. This does not affect your rights under the Australian Consumer Law described below.
If your container arrives damaged in transit, is significantly different from its description, or has a problem that a reasonable person would not have agreed to buy had they known about it, you are entitled to a remedy under the Australian Consumer Law. Depending on the circumstances, this may include repair, replacement, or a refund. To make a claim, contact us within 7 days of delivery at admin@sohicontainerventures.com.au with your order number, photos of the issue, and a description of the problem. We will assess each claim and respond within 5 business days.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.
Approved refunds are returned to the same bank account the original payment was made from, usually within 5 to 10 business days of approval.
Questions about delivery, cancellations or refunds can be directed to admin@sohicontainerventures.com.au or Phone: 0401 057 098.
